1. Who We Are
Bluecrest Pro Services LLC ("Bluecrest," "we," "us," or "our") is a home and property services company serving Central Florida. We respect your privacy and are committed to protecting the personal information you share with us. This policy applies to information collected through our website and when you contact us for services.
2. Information We Collect
Information you provide. When you request a quote or contact us, we may collect your name, phone number, email address, ZIP code, the services you're interested in, and any details you include in your message.
Information collected automatically. Like most websites, ours may automatically collect limited technical information such as your browser type, device, general location, pages visited, and the date and time of your visit. This is used to keep the site working well and understand how it's used.
3. How We Use Your Information
We use the information you provide to:
- Respond to your questions and provide quotes or estimates;
- Schedule, perform, and follow up on services you request;
- Communicate with you about your service, including by phone, text, or email;
- Improve our website, services, and customer experience;
- Keep records and comply with applicable legal obligations.
4. How We Share Information
We do not sell your personal information. We only share it in limited circumstances:
- With trusted service providers who help us operate our business (for example, website hosting, email, or scheduling tools), who are expected to protect your information;
- When required by law, or to respond to legal process, protect our rights, or prevent harm;
- In connection with a business transfer, such as a merger or sale of assets.
5. Text Messages & Phone Calls
If you provide your phone number, you consent to be contacted by phone, text, or voicemail regarding your inquiry or service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop contacting you by calling or emailing us using the details below.
6. Cookies & Analytics
Our website may use cookies or similar technologies, and basic analytics tools, to help the site function and to understand general usage trends. Most web browsers let you control or disable cookies through their settings. Disabling cookies may affect how some parts of the site work.
7. Data Security & Retention
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We keep your information only as long as needed to provide services, maintain records, and meet legal requirements.
8. Your Choices & Rights
You may:
- Ask us to update or correct your information;
- Request that we delete the personal information we hold about you, where applicable;
- Opt out of marketing or non-essential communications at any time.
To make any of these requests, contact us using the information below. We will respond as required by applicable law.
9. Third-Party Links & Children's Privacy
Our website may link to third-party sites (such as our Google review page or social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Our services and website are intended for adults and are not directed to children. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out:
Bluecrest Pro Services LLC · Serving Central Florida · Licensed and insured where required · Se Habla Español